Leads, Accounts, and Contacts
Lead, account, and contact management scenarios.
When a Lead is converted in Salesforce, what records are created?
Category: Lead Management
Explanation
Detailed breakdown of the correct answer
Lead Conversion
Lead conversion is the process of transforming a qualified prospect into active customer records within the system.
Therefore, the correct answer is: Account + Contact + (optional) Opportunity. Conversion always creates a Contact, an Account (or associates to an existing one), and optionally an Opportunity if the deal is active.
The option that says: Only a Contact is incorrect because an Account is always created or associated along with the Contact.
The option that says: Account + Converted Lead + Task is incorrect because the Lead is marked as converted but doesn't remain as an active record; also, Task is optional.
The option that says: Contact + Opportunity mandatorily is incorrect because Opportunity is optional during conversion and Account is missing.