Certification Practice: Einstein Tools & Trust Layer

Question 1

Which specific component of the Einstein Trust Layer architecture is responsible for managing secure and authenticated transmission between Salesforce and external LLM providers?

Accepted Answer

Secure Gateway

Answer

Data Cloud

Answer

Prompt Builder

Answer

Audit Trail

Question 2

An administrator needs to configure a template in Prompt Builder that uses complex data from multiple related objects. What resource should be used to inject this data into the prompt efficiently?

Accepted Answer

Flow (Template-Triggered Prompt Flow)

Answer

Apex Class

Answer

Validation Rule

Answer

Permission Set

Question 3

Which of the following capabilities are native functions of Einstein Copilot? (Select 2)

Accepted Answer

Answer

Train LLM models from scratch using organizational data

Answer

Dynamically select the best action (Copilot Action) to resolve the user request (Planner)

Answer

Generate complex Tableau visualizations in real-time without prior configuration

Answer

Answer questions about CRM data using natural language

Question 4

Which Salesforce tool allows connecting external AI models (such as Amazon Bedrock or Google Vertex AI) to be used within the Salesforce platform under a BYOM (Bring Your Own Model) architecture?

Accepted Answer

Model Builder (Einstein Studio)

Answer

Prompt Builder

Answer

Flow Builder

Answer

Data Cloud

Question 5

What happens during the 'Demasking' step in the Einstein Trust Layer?

Accepted Answer

Sensitive data in the LLM-generated response is restored to its original values so the authorized user can read it

Answer

The original prompt is sent to the LLM without any protection to improve accuracy

Answer

Data is permanently deleted from the Salesforce database

Answer

The system publishes the data to a public audit log

Question 6

Which of the following are template types available in Prompt Builder? (Select 3)

Accepted Answer

Answer

Field Generation

Answer

Sales Email

Answer

Record Summary

Answer

Visualforce Page Generation

Answer

Database Schema Generation

Question 7

What Service Cloud Einstein feature helps agents reduce Average Handle Time (AHT) by generating draft chat responses based on the conversation and knowledge base?

Accepted Answer

Einstein Service Replies

Answer

Einstein Case Classification

Answer

Einstein Article Recommendations

Answer

Einstein Bots

Question 8

In the Einstein Trust Layer, what is the 'Zero Data Retention Policy'?

Accepted Answer

A contractual agreement ensuring LLM providers do not store or train on customer data

Answer

A setting that deletes Salesforce data every 24 hours

Answer

A feature that prevents users from saving opportunity records

Answer

A process that automatically deletes security backups

Question 9

Which element of Einstein Copilot is responsible for reasoning about the user's intent and deciding which actions to execute?

Accepted Answer

The Planner

Answer

The Auditor

Answer

The Masking Service

Answer

The Gateway

Question 10

A user wants to generate a sales opportunity summary, but wants the summary to include specific custom fields from their organization. What should the administrator do?

Accepted Answer

Create a custom template in Prompt Builder that includes those fields via 'Grounding'

Answer

Ask the user to manually type the values into the chat every time

Answer

Edit the source code of the OpenAI LLM

Answer

Use an old Workflow Rule