Productivity and Collaboration

Question 1

A sales rep wants to see a chronological history of all past calls, emails, tasks, and events on an Opportunity record. Which component should the administrator add to the Lightning page?

Accepted Answer

Activity Timeline

Answer

Related List - Open Activities

Answer

Chatter Feed

Answer

Path

Question 2

What type of Chatter group should an administrator create if the group must be invisible to non-members and must not appear in search results?

Accepted Answer

Unlisted Group

Answer

Private Group

Answer

Public Group

Answer

Restricted Group

Question 3

An administrator wants to customize which items appear in the navigation bar (bottom menu) of the Salesforce mobile app. Where should this configuration be performed?

Accepted Answer

In 'App Manager' editing the specific Lightning App

Answer

In 'Salesforce Navigation' settings in Setup

Answer

In the user profile under 'Mobile Settings'

Answer

In 'Mobile App Builder'

Question 4

Which feature allows automatically syncing emails and events between a user's Outlook/Gmail calendar and Salesforce, without requiring manual desktop software installation?

Accepted Answer

Einstein Activity Capture

Answer

Lightning Sync

Answer

Salesforce for Outlook (Legacy)

Answer

Email to Salesforce

Question 5

A sales team needs a shared calendar to track trade show dates. All users should be able to view the calendar but not edit it. What should the administrator configure?

Accepted Answer

Public Calendar

Answer

Resource Calendar

Answer

User Calendar

Answer

Group Calendar

Question 6

An administrator needs to install a pre-built Dashboard package for sales and service. Where should this solution be sought?

Accepted Answer

Salesforce AppExchange

Answer

Trailhead

Answer

Data Import Wizard

Answer

Lightning App Builder

Question 7

Which two locations allow users to access 'Global Actions' like 'Log a Call' or 'New Task'? (Choose 2 answers)

Accepted Answer

Answer

The '+' menu in the Salesforce header

Answer

In the 'Highlights Panel' section of any record

Answer

Inside 'Setup' settings

Answer

The Chatter tab

Question 8

An administrator has enabled 'Feed Tracking' for the Case object. What happens when a user changes the value of the 'Priority' field on a case?

Accepted Answer

An automatic post is created in the case's Chatter Feed indicating the change

Answer

An email is sent to the case owner

Answer

A task is created for the administrator

Answer

The case is temporarily locked

Question 9

Which feature must an administrator enable to allow a Task to be associated with up to 50 Contacts at once (e.g., to invite multiple people to a meeting)?

Accepted Answer

Shared Activities

Answer

Group Tasks

Answer

Activity Roll-up

Answer

Recurring Tasks

Question 10

An administrator wants users to be able to create and edit recurring tasks (e.g., 'Monthly Review'). What should be considered about Recurring Task Series in Lightning Experience?

Accepted Answer

The 'Create Recurring Series of Tasks' field must be added to the Page Layout

Answer

They are not supported in Lightning, only in Classic

Answer

A special 'Manage Recurring Tasks' permission is required

Answer

Only administrators can create recurring tasks